Team Lead, Strategic Accounts IpNX Nigeria Limited

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Job description

ipNX Nigeria Limited is an integrated info-communications company focused on providing every person, every home and every business in Nigeria with world-class information, communication, and entertainment services.

Purpose of the Job
  • The Team Lead, Strategic Account is responsible for managing account managers responsible for the different strategic accounts.
  • The team lead protects revenue, secures new revenue within ipNX’s existing clients’ portfolio of as well as seeking/hunting out new clients & businesses within the assigned Strategic account sub-portfolio.
  • The role ensures an excellent client experience/service delivery satisfaction at all times and works in collaboration with the account teams to ensure a smooth transition of accounts into the business.
  • The team lead is responsible for all strategic accounts and must be the most trusted source of information for all strategic account.
Expected Key Results
  • Achieve set revenue growth.
  • Deliver an excellent client experience at all times, ensuring client needs are met or exceeded.
  • Work closely with business development team, sharing knowledge, discussing ideas and helping the team to achieve targets.
  • Ensures compliance with ipNX values, policies and standards, and ensures compliance will all local statutory requirements.

Job Requirement
  • BSc in Engineering / Computer Science / Marketing / Sales / related disciplines
  • Understanding communications Network, Experience in a b2b, B2C sales environment; consistent track record of success in achieving product effectiveness and customer experience targets. Demonstrates a high level of organization and quality with Multitasks efficiency & priority setting.
  • Good Microsoft office suite competence, CRM competence, including Visio
  • Exemplary communication skills – both face to face and over the telephone. Ability to communicate effectively at all levels of an organization.

Work Experience
  • At least 5 years’ experience within the telecoms space; knowledge of the market, competitor behavior and strategy, including related product dynamics and product management
  • Must demonstrate interpersonal capabilities

Other Requirements
  • Customer Focused
  • Understanding of Strategic Accounts
  • Action-oriented
  • Result Driven
  • Cultivate Innovation
  • Ability to optimize work processes
  • Resilience
  • Self-Development
  • Ensures Accountability
  • Develops Talent
  • Drives Engagement
  • Drives Vision & Purpose
  • Excellent Decision Quality.

Application Deadline: April 24th, 2018.

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